Returns & Exchanges
At OTAA, we want you to be completely satisfied with your dapper new accessories, which is why we offer a 30-day hassle-free return policy for all items in their original condition. Whether you need a different shade for the big day or a complete style swap, our team is here to ensure your experience is seamless.
Check Eligibility
Ensure your items are unworn, in their original packaging, and within the 30-day window from the date of delivery.
Submit a Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack and Post
Securely package your items and attach the provided return shipping label, then drop it off at your nearest authorized postal service location.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing